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Privacy Policy

Your privacy is very important to us. At no time will we provide any information that you have given us to sources or companies outside our family of companies (which includes Drew Emborsky, The Crochet Dude, Drew Emborsky Yarns, and any future companies that may be added). We do not sell or trade our customer list.

We obtain personal information such as name, e-mail, phone number, address, credit card information, etc, when you place an order. We use this information to improve the content of our website, track buyer behavior, anticipate trends in consumer buying, and ot help me improve the quality of products and services we provide to you. We may also use your e-mail, mailing address, or phone number to contact you concerning our services.

If our Privacy Policy changes at some time in the future we will post the policy changes to our website and this will serve as notification to you at which time you may opt out of using our site and services.

Please feel free to contact us with any questions or concerns about this Privacy Policy.

Pricing

All prices are in US Dollars. All prices are subject to change without notice.

Shipping Charges

We ship primarily by the US Postal Service; larger parcels may be shipped by FedEx or UPS Ground. Packages under 12 oz. are shipped first class mail; orders of less than 2lbs are shipped by Priority Mail, although we may ship some heavier packages by Priority Mail. If you have a PO Box, please also privode us with a physical address for FedEx or UPS so we may ship your package the most economical way possible.

Order Processing Time

Our normal processing time is 10-15 business days before and order is packed and shipped. All yarns are hand-dyed when your order is placed.

Expedited Shipping

We do our best to ship within the timeframe specified above, but please feel free to call if you need faster shipping options.

Return Policy

Your complete satisfaction is very important to us. Your yarn order is carefully hand-dyed and packed. Should you receive an order with an error, please contact us immediately so we can correct the problem.

Yarns: Yarns sent in error or defective yarns may be returned for full credit or replacement including shipping charges. If your order was filled correctly, we will gladly accept your return as long as the yarn is in its original condition, not balled, with label intact. However, there are no refunds on shipping and handling costs on correctly filled orders.

Returns will not be accepted after 30 days from the date on your sales slip. All sales are final on discontinued, sale merchandise, yarn samples, and patterns whether downloaded or mailed. Sale items are not returnable or exchangeable.

The Crochet Dude branded items are non-returnable.

Books are non-returnable

Any other item purchased from the webstore and not listed above are non-returnable.

Alaska and Hawaii

We ship Priority Mail to Alaska and Hawaii

Canada and Worldwide

We ship U.S. Postal Service internationally.